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On February 4th, Ms. Lu bought a pair of high-heeled leather shoes at a shopping mall counter in the Shahekou District. Just one day later, she discovered that the heel of the shoes was cracked. She found the counter to withdraw her shoes, but the operator proposed that Ms. Lu could be repaired, but she could not give back. The two parties did not reach a consensus on several representations. Ms. Lu immediately complained to the Sand District Association. After the elimination of reconciliation, the operator retired Ms. Lu.
On January 18, Ms. Qu bought a pair of boots in a shopping mall in Shahekou District. Because people were more crowded at the time, she did not check it. After she paid the money, she took her boots and left. Who knows the next day feels more strenuous when wearing shoes in the left foot, because in the morning to rush to work, Ms. Qu did not think much, rushed three fires and four places hard to wear and left. After a few days wearing boots became Ms. Qu. A very troublesome thing. The more she thought she felt the problem with the boots, the later she examined it and found out that the left heel of the boot was 2 cm higher than the right heel, so it was very inconvenient to wear.
Ms. Qu went to the operator to negotiate, but the operator believes that the boots have been worn by consumers, so they cannot be returned and they can only help in maintenance. Ms. Qu did not agree and complained to the Consumers Association. Consumers Association believes that the consumer complaints of this pair of boots are not suitable for maintenance, after eliminating the reconciliation, the operator agreed to return.
The Consumers Association reminded the public that when purchasing boots and shoes, consumers should carefully purchase and wear them in a timely manner, and at the same time pay attention to keeping relevant documents for rights protection.
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